Purchased as a peace of mind while my vehicles get older. Best decision I made to protect my 2 vehicles.
Our powersports dealership offers the EFG suite of investment protection products to our customers. That being said, I can say unequivocally state EFG is the finest company in the market for any dealership to consider. Their level of client service, after the sell, is extraordinary. We had a customer who purchased a VSC for their trike, forgot they had it, experienced mechanical issues, had the repairs completed and proceeded to pay the cost, out-of-pocket. They later remembered they purchased a VSC, contacted us, and we then contacted EFG to ask if there was anything that could be done. To our pleasant surprise they covered all the repairs, after the fact, without issue. Our customer, and our dealership management, could not have been more pleased. The EFG team is the best.
This has been the first service contract/extended warranty that I’ve purchased since I had always bought new cars. We were purchasing an older model (over 6 years old when we bought it) luxury vehicle with unbelievably low miles, but my husband insisted we opt in for the extended coverage. The top tier option was reasonably priced and covered a lengthy list of repairs. I am EXTREMELY thankful for this coverage. While I love my vehicle, it’s getting older and things just aren’t what they used to be. We’ve had to use this coverage at least 4 times and repairs were swift and seamless. When I picked my car up at the dealer today, the service advisor said “you have amazing coverage with that contract”. I suggested to him if that’s not the company his dealership is using, they should switch. I highly recommend EFG Companies and I’m very thankful we chose to take out that coverage!!
My wife and I purchased a 2013 Chevrolet Tahoe with 77,000 miles from a local dealer. The dealer stated the vehicle had a clean inspection, and even allowed us to take the truck and have it inspected by a 3rd party of our choosing. We chose a well respected local repair facility and paid about $120 to have the truck looked over. When we decided this was the truck for us, we signed the paperwork with the addition of a VSC and GAP. After having the truck for a little over 1 month, we noticed the truck leaned to one side while parked in the garage. So we decided to take it down to the local Firestone facility to have it looked at. Firestone diagnosed that the front struts, along with the upper and lower ball joints, needed to be replaced. Firestone contacted EFG Companies regarding the mechanical failure of our recently purchased truck, and was informed the claim was approved and we only owed the deductible of $100. My wife and I were shocked that the policy we purchased just over 1 month had already paid a claim. What’s even more amazing is that we paid a 3rd party to inspect our truck and there were no issues at the time. Just goes to show you that autos do break, it’s only a matter of time and how much it will cost. I strongly encourage everyone to buy from a dealer that offers EFG Companies. FIVE STARS!!!!!
EFG Companies in Irving, TX is a company that can be trusted to honor a valid claim in a timely manner. The company’s bi- word is integrity and also honesty.
My truck’s front suspension gave out. I took it to the shop and they told me what needed to be done. I contacted EFG and started a claim. A week later my truck was finished. EFG approved the claim with no problems. I am very satisfied with their service.
I worked with an EFG employee who was personable, helpful and she continued contact to ensure my request was made. Excellent service!
Customer Service So Far So Good. My Range Rover has been in the shop for repair for about a month. It’s a very stressful time for me with my mom very ill, and now with the Sonoma Napa valley fires there’s been so much loss. EFG has answered all of my calls and addressed all of my concerns so far. The customer service has been excellent. Anytime I call during business hours I get a live person. I know I’m jumping the gun on a review being that my car has not been repaired or paid for, but I would call this “Part One Customer Service Review” because this kind of service these days goes along ways. I’ll post part 2 once my claim in closed.
We were very unhappy with our original service but after working Joe Williams we are very satisfied customers. He took the time to listen to us and ensure that the repairs our vehicle needed where completed in a timely manner. He even followed up to make sure our mechanic received his payment, which we really appreciate. It is hard to find a trust worthy mechanic so the last thing we want is for him not to get paid. Great work and Thank you!
This is the way a warranty is supposed to work. Thanks for the no stress coverage.