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EFG Companies understands that our dealer partners have more important things to focus on than claims administration and automotive underwriting. That's why we've assembled the best team of automotive retail claims adjusters and automotive underwriting partners available to ensure your customers receive clean and effective product administration.
Product Administration
EFG's proud history of service excellence is apparent in our product administration group. Our experienced team of claims adjusters has over 230 years of combined automotive service department and claims experience. We've structured our team to approve, process and pay claims in an efficient and timely manner:
- EFG has four specialized teams that handle over 750 calls per day with an average Speed of Answer (ASA) of 32 seconds.
- We focus on authorizing claims as expeditiously as possible with an average call duration of 3.5 minutes.
- We have an approval rate of 97% on VSC claims.
- 94% of claims submitted via EFG's Vcard FAX process are paid the same day upon receipt of an approved, completed repair order.
Additionally, EFG maintains superior customer service through assignment of a dedicated administrative team to each individual dealership account.
Underwriting
EFG Companies has strong partnering relationships with a number of A-rated ("Excellent" by A.M. Best Company) automotive underwriters for our various products. For more information about these underwriters, please visit them online: