Claims Administration
EFG delivers efficiency, reliability, and integrity
While other companies may outsource their claims administration,
EFG employees personally handle each of our claims from our
headquarters in Irving, Texas. It's the best way to ensure quality
control from start to finish, providing a flawless experience for
our clients and their customers when it matters most.
A philosophy of excellence
EFG is committed to managing a high-integrity claims
administration model that combines efficiency, responsiveness, and
reliability. Our philosophy of excellence is more than a rallying
cry, though — it’s a quantifiable advantage. Consider these
facts:
- 94 percent of all submitted claims are paid
- 96 percent of all claims are paid by corporate credit card
within one hour of receipt of invoice
- All claims adjusters have previous retail automotive experience
and 80 percent hold current ASE certifications
Advanced technologies for effortless administration
Another key differentiator for EFG Companies is our claims
administration technology. We invest substantial resources to
enhance the efficiency of our claims process, which results in a
seamless experience for our clients as well as their customers.
Many of our solutions are fully mechanized, with secure online
portals that allow our partners to enroll customers and file claims
in real time with no EFG intervention required.
