Social Media

Fast Fact: Customers Trust What's Said in Social Media
Among social network users who 'like' or follow an auto manufacturer or dealer online, 62 percent said they trust the information they receive from those sources through social media more than the messages they see on other channels. (ROI Research, 2010)

 

 

 



Customers are talking, with or without you

It’s not uncommon for businesses to resist diving into the social media space. After all, it’s a two-way conversation that can feel as if you’re relinquishing at least some degree of control. But the truth is, getting involved in social media is the best way to maintain control of your brand and reputation online — and how you interact with fans and critics can affect not only consumer perceptions, but also search engine rankings. With all of our social media services, EFG puts our 30-plus years of consumer insights to work for you. Our social media expertise includes:

  • Reputation management
  • Consumer review site monitoring
  • Proactive posts and timely responses
  • Competitive monitoring
  • Facebook page development and weekly updates
  • Flickr uploads
  • YouTube Channel development and video uploads
  • Twitter page development and weekly updates