Once trust is established, ask more probing questions to qualify the customer for a loan.
When first engaging with a customer, ask questions to build trust.

A customer may have other sources of income, like alimony or child support. However, you cannot directly ask if that  is the case.

If you ask about any additional income, they should volunteer any relevant information. Then, you can probe for more details.

If a customer’s visa expires within two years, they might be restricted to getting a loan that has less than a 48-month term.


While you cannot ask about a customer’s nationality when discussing loan terms, you can ask when clearing any Red Flags against the Specially Designated Nationals List.


For more information on staying compliant with your interviewing practices, contact EFG at 800-527-1984.

© 2018 Enterprise Financial Group, Inc. All Rights Reserved