Ask for the review –
every customer, every time.
Look for patterns in negative feedback
to see if there is opportunity for
process improvement on your team.
Always respond, engage in the conversation.
Listen daily to what your customers are saying online.
Protecting Your
ONLINE REPUTATION
Negative reviews mean opportunity!
It’s okay that not all reviews are 5 stars. Constructive feedback adds credibility to the rest of your customer reviews.
Remember to never reveal any information that could be considered personal/confidential/customer-specific when responding to reviews.
Respond immediately with a “Thank You”
Call the customer ASAP
Post a response summarizing the conversation
Take the conversation offline
For more information on staying compliant with your interviewing practices, contact EFG at 800-527-1984.
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