Responsible for providing customer service to contract holders, automobile dealerships, parts suppliers and inspectors in a call center environment, and work directly with repair shops and parts suppliers to determine coverage and liability while also responding to customer and dealer inquiries regarding contract coverage and claims processes.
Responsible for answering questions, providing information and education related to coverage and eligibility, and generating sales opportunity leads on behalf of EFG’s sales team. A strong customer service orientation, energetic/positive attitude, and persistence in interacting with qualifying prospective leads opportunities are essential.
Responsible for full-cycle accounts receivable (start to finish through month end close), processing and overseeing daily cash postings, and managing the Accounts Receivable inbox workflow and monitoring completion of weekly cash and Accounts Receivable balances.
