EFG is seeking a Customer Advisor with at least two years of customer service experience in a call center environment.
The Customer Advisor plays a critical role in delivering EFG’s promise to our clients by answering inbound calls with questions related to coverage and eligibility. Strong customer service coupled with the ability to generate lead opportunities is essential.
Job Responsibilities:
- Following established procedures and guidelines to answer a wide variety of inbound calls from new and existing customers with the highest degree of courtesy and professionalism
- Listens attentively to customer needs and concerns to provide accurate information and the ability to demonstrate empathy while building rapport with the customer
- Recognizes and creates potential sales opportunities that supports EFG sales team
- Consistently meets established call handling and lead generation metrics
- Builds and maintains effective internal working relationships and supports team in meeting company goals
- Outbound dialing to obtain potential leads
This is a contract-to-hire position.
