Service Level Excellence

Our high-integrity claims administration model combines efficiency, responsiveness, and reliability. Our philosophy of excellence is more than a rallying cry, though — it’s a quantifiable advantage. Consider these facts:

  • Our average speed to answer claims calls is :22 seconds.
  • Our average claims call handle time benchmarks at 3:50 minutes, a minute faster than the industry average.
  • 67% of our total claims are one-call claims.
  • 96% of all claims are paid by corporate credit card within one hour of receipt of invoice.
  • Our claims adjusters average 15 years of experience and are themselves ASE-Certified.
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