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Executive Team

Meet the EFG Team

EFG has been leading the way in consumer protection products for more than 40 years. And today, our executive team continues to bring both client and consumer insights to the table to make EFG Companies an invaluable business partner.

Eric Fifield
Chief Revenue Officer

Eric Fifield brings more than 30 years of automotive industry experience to EFG Companies. As the Chief Revenue Officer, he is responsible for client development and acquisition. Eric holds the team accountable for setting continuously higher standards and providing our clients with the highest level of expertise and engagement. Prior to EFG, Eric served as the Regional Sales Manager and Vice President of sales for Great American Insurance. His career began with the Penske Corporation as an ASE Certified Technician, where he worked in many capacities including the director of training. Eric’s clients have included organizations such as AutoNation, Ford Motor Company, Honda Motor Company, Chicago Automobile Trade Association, and hundreds of agents and dealers across the country.

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Sue Jewell
Human Resources Director

With more than 33 years of experience in human resources, Sue Jewell brings hands-on experience in recruiting, personnel selection, employee relations, benefits and compensation administration, workplace learning, and diversity initiatives to her role as Human Resources Director. Every employee at EFG Companies has at some point been captured by Sue’s camera. The passion she puts into all endeavors is what drives her to make sure every employee feels empowered as a member of the team. With years of training and insight into recruiting and retaining top performers, Sue plays a leadership role in creating an employee-centric, high-performance culture. She holds a Bachelor of Science in Office Administration from David Lipscomb University.

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Neha Parikh
Chief Financial Officer

Neha brings more than 31 years of experience in financial management at Fortune 100 to mid-size companies to her role as Chief Financial Officer at EFG Companies. At EFG, Neha utilizes her extensive experience in financial and business planning, resource allocation, and financial reporting to provide strategic direction, decision-support, and leadership for EFG’s accounting and financial planning divisions. Her proven ability to help companies with initiatives to help drive top-line growth and maximize shareholder value will enable Neha to develop strategies to grow profitability and provide critical guidance to operational management. Neha’s managerial and consulting experience spans companies like GoDaddy, ADP, Verint, Cox Enterprises and AT&T, where she served in various capacities ranging from Executive Director to Business Unit CFO. She received her MBA in Finance from San Jose State University, and her BBA in Financial Accounting from Mumbai University.

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Jennifer A. Rappaport
President & CEO

Jennifer A. Rappaport brings more than 30 years of national and global leadership and operations management to her role as President and Chief Executive Officer at EFG Companies.

During her 13-year tenure at EFG, Jennifer has provided strategic direction with a focus on building sustainable market differentiation and profitability for EFG’s clients. While Jennifer has held numerous leadership positions within the company, she most recently served as Chief Operating Officer. Under her direction, EFG received numerous national business and industry awards, reflecting the EFG’s model of serving as an extension of its clients’ management teams.

In her role as COO, Jennifer managed the leaders of multiple departments in support of client goals, including claims administration, marketing, product development, legal and compliance, training and recruiting, and information technology. Prior to joining EFG Companies, Jennifer served as President and Chief Operating Officer of The Point Group, driving more than $60 million in capitalized billings and serving clients globally, including Shell Global Solutions, Sprint Retail, Texas Instruments, and Cable & Wireless Worldwide.

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Mark Rappaport
President, Diversified Solutions

Mark Rappaport brings more than 31 years of business acumen to his role as the President of EFG’s Diversified Solutions division. In this role, Mark is responsible for the development of new strategic partnerships to deliver EFG’s existing product portfolio to market, as well as innovating new, needs-driven and customized products that enable clients to capture greater market share at a lower cost per customer acquisition. Under his leadership, EFG expanded its market presence through the development of strategic client partnerships, and through EFG’s in-house customer service contact center and direct-to-consumer channel, Simplicity. Simplicity opens new revenue streams for affinity partners through value-driven consumer protection products and market-differentiating programs that significantly enhance customer loyalty, increase retention and stimulate customer activation levels. Most recently, Mark spearheaded the development of EFG’s Home Warranty division, expanding EFG’s product development and administrative capabilities beyond the company’s core business in automotive retail and into the housing market. Over his career, Mark has led market development initiatives for blue chip brands such as Fleet Boston Financial, TXU, Jack Daniels, HCA Hospitals, and Verizon.

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Joe Vide
Chief Information Officer

Joe Vide brings more than 36 years of executive leadership experience to his role as Chief Information Officer at EFG Companies.  In this role, Joe sets the strategic vision for EFG’s technology capabilities to support the rapidly evolving needs of the company’s client base, as well as to fulfill strategic business objectives, improve efficiency and enhance customer satisfaction. With international experience working in North America, Europe, Asia, and the Middle East, Joe has delivered sustainable, high-performing technology teams for organizations such as AT&T, T-Mobile, EDS, Hypercom, and Hewlett-Packard. Joe holds an MS in Computer Science from Kansas State University and a BS in Computer Engineering from Auburn University.

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