EFG is probably the best, aftermarket warranty company I work with. They provide rapid response, professional service and quick turnaround times on payments. I highly recommended. Special thanks to Joe Blakely.
EFG is a great company to deal with. It was really smooth for me to make a claim for a client’s vehicle at a Mercedes service shop. I work with a lot of different third party vehicle policies and am asked all the time who are good companies to work with. I can’t always remember all the good ones, but wanted to point out that EFG really stands out and I have to say Blake is a great representative of your company. He is knowledgeable, respectful and professional.
This was my first time ever having to deal with a Car Warranty and let me tell you, EFG saved me a lot of grief. Adam (Claims adjuster based out of Dallas, I believe) happened to answer the phone and gave me the absolute Best Customer Service I could have asked for during an uncertain time for me. He answered all of my questions, educated me on my warranty and let me know how the process would work. Honestly, Adam made my day and so did EFG with their service. I most definitely recommend going through them when purchasing a vehicle.
My name is Gracie and I work for Gateway Buick GMC. I called in a claim the other day and have NEVER had a quicker and more pleasant experience. The whole process was smooth from start to finish! Thanks Blake and EFG for being awesome!
I work for the Central Houston Cadillac service department. I called to submit claim and Blake was professional and efficient.
My vehicle unfortunately had to be repaired three times under warranty but fortunately it was under EFG! They provided a hassle-free experience, and all three repairs were covered with little-to-no effort on my part. Special shout out to Ray Contu who went above and beyond on a recent claim! He is a shining example of amazing customer service and is the very reason why I’m giving a 5-star review!
How much could I possibly write about the team at EFG? Carlotta, Shayleen, and the entire team do a wonderful job. Their service is superior to any and all warranty admins out there. The EFG team should hold a class on how to drive customer service. They take care of their customers and more important they do it with a smile and enthusiasm. Thank you for all that you do. — Bill at Parkway Chevrolet
My shop, Accuracy Automotive, was just helped tremendously by Joe Blakley over a mutual client’s extended warranty. Joe not only helped with the warranty but found our shop was overcharged for a part by a local business and gave me the information to get reimbursed. We have dealt with many extended warranty companies over the years but Joe and EFG have been the best experience I’ve had. Thank you!
My claims adjuster, Cole Bender, is the best! He is very professional and helpful with any questions I may have when trying to submit a claim for one of my customers. 10/10 would look forward to working with him again in the future.
Lukas was great. He was quick and efficient as I had to do a last minute claim at the end of a long day. Much appreciated!