Tim Barnes is the BEST. I hope you guys never lose him, I had the best experience dealing with him. Thank you Tim!!!!
I can’t thank EFG enough with a special shout out to Chris Pepperling for honoring our warranty and getting our Audi fixed by replacing the engine!! Chris was honest and helped get the work done in a timely manner by communicating with me and my Audi Dealership whenever necessary. In a world where not many people do the right thing anymore, I am extremely grateful for the service I received from EFG! I would highly recommend them to my family and friends. Thanks again Chris!
I had to call back because there was some confusion with my claim from the original call. Paul Castle got to the bottom of it quickly and had the claim in order in no time. He made me feel that like my issue was important to him. Paul went out of his way to call me later to make sure I received the email he sent me. Paul is probably the most professional and efficient claims representative I’ve ever worked with and that’s saying something because I’ve been in this business for 30 years. Thanks for all your help Paul!
Customer service is great! Dave went over everything clearly and made it super easy for me. 10/10 would recommend!!!
They stand behind their warranties with first-class service, including quick follow-up, courteous customer service reps, and prompt payment. For me, it was money well spent.
I had a little hiccup getting everything lined out for repair, but worked with Chris Pepperling with EFG and I am completely satisfied with the outcome and have a renewed belief that there is still customer service in corporate America.
EFG has been my savior. I was fortunate to purchase a needed truck at a great price. It was a great truck, but I wanted to make sure if something happened I would not go bankrupt trying to keep it. Years later, when I took it in for routine work, they found a serious problem. EFG covered the fix. And again, recently, they saved me from another serious repair. Thankfully, I have had EFG as my savior. I have EFG on all of our vehicles as soon as the factory warranty is expired. Well worth the monthly cost.
Chris at EFG went above and beyond my satisfaction! I thank you personally for helping me get through the process with my vehicle!
Dave was outstanding to work with! Great guy to deal with!
Paul in claims department was so easy to deal with and help me with everything!