This was my first time ever having to deal with a Car Warranty and let me tell you, EFG saved me a lot of grief. Adam (Claims adjuster based out of Dallas, I believe) happened to answer the phone and gave me the absolute Best Customer Service I could have asked for during an uncertain time for me. He answered all of my questions, educated me on my warranty and let me know how the process would work. Honestly, Adam made my day and so did EFG with their service. I most definitely recommend going through them when purchasing a vehicle.
My name is Gracie and I work for Gateway Buick GMC. I called in a claim the other day and have NEVER had a quicker and more pleasant experience. The whole process was smooth from start to finish! Thanks Blake and EFG for being awesome!
I work for the Central Houston Cadillac service department. I called to submit claim and Blake was professional and efficient.
My vehicle unfortunately had to be repaired three times under warranty but fortunately it was under EFG! They provided a hassle-free experience, and all three repairs were covered with little-to-no effort on my part. Special shout out to Ray Contu who went above and beyond on a recent claim! He is a shining example of amazing customer service and is the very reason why I’m giving a 5-star review!
My shop, Accuracy Automotive, was just helped tremendously by Joe Blakley over a mutual client’s extended warranty. Joe not only helped with the warranty but found our shop was overcharged for a part by a local business and gave me the information to get reimbursed. We have dealt with many extended warranty companies over the years but Joe and EFG have been the best experience I’ve had. Thank you!
My claims adjuster, Cole Bender, is the best! He is very professional and helpful with any questions I may have when trying to submit a claim for one of my customers. 10/10 would look forward to working with him again in the future.
Lukas was great. He was quick and efficient as I had to do a last minute claim at the end of a long day. Much appreciated!
Joe Blakely was excellent to work with on the phone. He assisted me with professionalism and expertise. EFG is one of the best companies to work with.
EFG provides the most exceptional extended vehicle service contract. They are very responsive, caring and professional. EFG is unequaled.
When I called in, Shayleen took care of me. She was extremely polite, professional and fast!!! I had a great experience making a claim!!! Thanks Shayleen and EFG COMPANIES