I bought this extended warranty from Lexus. After 500 miles, my generator light and warning lights came on and I took the car to RGV Northpark Lexus. They found several items that required immediate attention. Although a short wait, I was ultimately contacted by Chris Pepperling from EFG, explaining they were gathering documentation from Sterling McColl Lexus where I purchased the vehicle 2 months ago. Chris immediately assisted me in getting the vehicle repaired and enacted the warranty to cover the repairs. Chris has been an intricate part of authorizing these repairs. He is a credit to EFG and his dedication to the company reflect great credit upon himself and EFG Companies! All my best to you Sir!
Tim was very helpful and personal when I called in my claim for a customer. Somebody give this man a raise!
Great customer service. I had an issue with the dealership and Chris Pepperling was over the top helpful in resolving my problem. Very personal and enthusiastic about helping me and my situation.
I definitely deal with a lot of after market extended warranty companies, but Nicole has risen the bar. She’s funny, efficient and polite. Amazing service!!!
Working in the auto industry “service world”, it’s sometimes difficult to communicate with speed and ease. Well, I found one, and his name is BLAKE. Thanks Blake for all you did today to make the process “smooth” !
I deal with many extended warranty companies and there are many that are scammers or do whatever it takes to not cover repairs for the client. My last 3 experiences with this warranty company has been excellent but this last experience was the best by far. Blake went out of his way to help me and was one of my best experiences ever dealing with an extended warranty company. Thank you again Blake on behalf of Southwest Infiniti.
This may be the second review that we leave, but it won’t be the last. EFG companies has never failed to satisfy their clients and service providers. Our latest review was 2 years ago, and EFG companies by far had effortlessly surpassed the test of time. Blake carried out excellent customer service, addressing the customer’s concerns and assuring their vehicle’s repair on time. EFG is one of the few exceptional extended warranty companies that assure a comfortable and smooth repair process for their clients.
I have been dealing with extended warranty company’s for over 12 years and Blake has honestly been the best to work with.
Nicole was awesome! Very helpful and excellent at her job!
I own and operate an auto repair facility and I have dealt with numerous warranty companies such as this one, and have spoken to hundreds of different agents / representatives. None have made our claim process as pleasant as Mr. Paul Castle. Very professional, friendly, efficient and most importantly, great with communication. His understanding and knowledge about these vehicles, parts needed and repairs reflect his experience and professionalism. This kind of service is vital to businesses like mine and for our clients.