The approval of transmission work under the EFG warranty was approved after appropriate Q&A by B.W. He is a true gentleman and EFG is fortunate to have an employee like BW with his knowledge and expertise.
As the owner of an auto repair shop (Butler Automotive), I deal with a lot of different vehicle warranty companies. None have been as courteous and easy to deal with as these guys here. Most are looking for any way possible to deny a legitimate claim. That is not the case with EFG. Thank you I will definitely recommend you to my customers.
I am an advisor at Max RPM Motorsports and had a warranty claim with a X5. Filing warranty claims is never an easy process and they usually want to nickel and dime you on everything. Luckily enough Joe Blakley made it a very easy process. He was very attentive and helped look up everything I didn’t have down already. I appreciate all your help Joe and wish more companies worked like you guys do at EFG!!!
Lukas was amazing and made it very simple, fast and made sure my customer had coverage for all of his concerns. What a great company to recommend to my customers for extended warranty coverage! Kudos! Keep the good work!
I talked with representative Al, he was great to deal with. Very professional and prompt with getting repairs for their customers taken care of! Great company to deal with.
I’m a service advisor and I called in to have a claim considered for approval on behalf of a mutual customer. My Experience with Paul Castle, was by far the best interaction that I’ve ever had with any extended warranty company. He was very willing to help the repair facility as well as the customer. He enjoys helping and working with people, and it shows. He is A GREAT asset to this company, and solely based off my interaction with him I will be recommending EFG Extend warranty to my customers who are seeking an outside warranty coverage.
Great company to deal with! I work at a dealership. Submitting a claim and getting somebody to answer phone was a breeze! Eric h. had great customer service along with everybody else involved in the claim process. Keep up the great service!
So glad I tacked this on to my loan w/ San Francisco Federal Credit Union when I purchased a (lousy) replacement vehicle–Chrysler! Transmission defective at about 20K miles and only 3 years old! Back doors stopped working one month after factory warranty ended….as always. But EFG and good ole Texas, Paul (& Kelly) really pulled for me so I would not be without a car. Not only did they help me, but they came through for the 100s of families I am feeding during this pandemic. I would HIGHLY recommend this product and company, Hands Down!!! Thank you so much for your professionalism, generosity and sense of humor! Gratefully, Yellow Rose of Texas (now in SF)
Lucas and Al have amazing customer service skills! Both of them went above and beyond on the phone with me while explaining all of the details that I asked for. Thank you to both of them!
I’m providing this review for Chris Tyner, Director, he stepped up to the plate to assist my husband and I when we were having some challenges dealing with EFG a warranty we inherited with the purchase of our home. Chris has answered my calls every time, provided me details of all next steps, did not let me hanging and most importantly provided exceptional Customer Service!! My background is call center customer service. I am all to familiar with the challenges of call volume and results. Chris is a true asset, knowledgeable, accountable and made us happy. What more can you ask for… Thank you Chris very much! Much success in your future!