EFG Google Reviews

Ally C.

April, 2022
I worked with Nicole today for mutual client of Tricity Subaru and EFG companies, he needed some work done on his Crosstrek and has extended warranty through EFG. Nicole was courteous and professional when answering the phone and was ready to help out. The phone conversation was quick and easy! We got the job done for the customer! Thanks Nicole!

Rick T.

April, 2022
Joe Blakely was very professional and very helpful!!!

Jon W.

March, 2022
Rick Leonard from the powertrain service team was beyond excellent. I have been in the automotive service industry for 16 years. Rick wins the contest for the best experience by far. Rick was available when I needed him, prompt to get back to me, and easy to talk to. He didn’t babble on making excuses and had all the answers I needed without having to “talk to my supervisor”. EFG you better keep this guy near and dear because you have a winner. Thanks, Rick! – CDJR of Seattle Service Director.

Brandon L.

February, 2022
I was lucky to have Nicole help me with the claim process. I quickly knew she was willing to help, polite, and courteous with my time. I mentioned that I was happy with her great customer service, then she explained it was her 2nd day ONLY! I hope this is the start of several 5-star reviews for her!

Nicole F.

February, 2022
One of the easiest and most efficient companies to do a claim with. I’ve been an advisor for 18 years and doing claims is normally a pain, but Tim, Carlata, and mont were super helpful and awesome and a pleasure to deal with!! I hope I get more claims with them!!

Slim P.

February, 2022
Excellent customer service, professional staff, very easy to work with. I have the good fortune to work with several providers of financial products. If anyone were to ask me for a recommendation, EFG is without a doubt my recommendation. Even when there’s a problem, they are a pleasure to work with.

Alexandra G.

February, 2022
Blake is by far the best person to work with within this company, calls back when called, does not hassle or drag his feet when trying to get a customer taken care of. I will only work with him for my future needs as he is the most caring person I have dealt with in the last 7 years of dealing with claims.

Glenys H.

December, 2021
I would like to highlight the professionalism of John Fields, who was attentive to my concerns, willing and able to help at the time of call with a very optimistic approach and pleasant attitude. Not only was he very knowledgeable about my issue, but resolved it in a timely manner. I am Very content with the service of EFG thus far and look forward to continuing it in the future.

Aimee H.

December, 2021
Customer Service was fantastic, responsive, and most of all caring. I’ve been having many issues with my car and the dealership that “fixed” it. I contacted EFG for reimbursement per the terms of my warranty. Chris Pepperling (in claims) went above and beyond to help me, contacted the dealership directly, and kept me informed as promised. As a result of his persistence & good faith, I will be receiving reimbursement for the costly repairs to my vehicle. As a single mother, especially this time of year with the holidays & winter coming, this is more helpful than I can even put into words. On behalf of my daughter & me, I would like to thank EFG Companies & more importantly Chris Pepperling for the help & attention I received in this matter. It’s greatly appreciated. Thank you so much!

Israfil D.

December, 2021
I just wanted to leave feedback on how fast and helpful Ray and Laura were, they resolved a little mishap within minutes, much-appreciated guys, thank you so very much, ID from baker Nissan, again thanks a million!

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