So glad I tacked this on to my loan w/ San Francisco Federal Credit Union when I purchased a (lousy) replacement vehicle–Chrysler! Transmission defective at about 20K miles and only 3 years old! Back doors stopped working one month after factory warranty ended….as always. But EFG and good ole Texas, Paul (& Kelly) really pulled for me so I would not be without a car. Not only did they help me, but they came through for the 100s of families I am feeding during this pandemic. I would HIGHLY recommend this product and company, Hands Down!!! Thank you so much for your professionalism, generosity and sense of humor! Gratefully, Yellow Rose of Texas (now in SF)
Lucas and Al have amazing customer service skills! Both of them went above and beyond on the phone with me while explaining all of the details that I asked for. Thank you to both of them!
I’m providing this review for Chris Tyner, Director, he stepped up to the plate to assist my husband and I when we were having some challenges dealing with EFG a warranty we inherited with the purchase of our home. Chris has answered my calls every time, provided me details of all next steps, did not let me hanging and most importantly provided exceptional Customer Service!! My background is call center customer service. I am all to familiar with the challenges of call volume and results. Chris is a true asset, knowledgeable, accountable and made us happy. What more can you ask for… Thank you Chris very much! Much success in your future!
One of the best, if not THE best, aftermarket warranty companies I have dealt with. Quick response, professional service and quick turnaround times on payments. Highly recommend. Special kudos to Joe Blakely!
I called for follow-up with a plumbing claim and Chris Tyner was extremely helpful. He was very thorough as far as explaining some clarifying questions I had about the plumbing claim. He provided me with a specific number for the claim. I had questions about my home warranty, he provided concise and helpful information. He was extremely polite and patient. His demeanor toward me was of someone willing to inform me on my warranty and what it all meant. I am very thankful he was the person that answered my call. Thank you Chris.
I truly believe there are good companies and good people in this world, and Chris Pepperling and EFG are just that. My transmission went out at the very end of my warranty (miles), without me knowing it was failing for a while. I was having some back and forth because of the miles and the coverage, but Chris stepped into the middle of it and made it right. At first it was not going to be covered but Chris made it happen and now my transmission will be replaced under warranty. In good faith, Chris made this happen and I can’t express enough how appreciative my family and I are for this. Thank you so much. I will for sure be getting another EFG warranty on my next car purchase down the road.
I actually work for the Lexus dealership and had to call in a claim for one of my customers. I had GREAT customer service and NO PROBLEM making claim with the warranty company. Choose this as your extended warranty for your vehicle. Never have I seen a company like this before.
My mini van needed some work. I took it to the dealer and they processed the claim without my involvement. As a customer, it was totally worry free. I am glad that I purchased the warranty for my used mini van.
Lukas worked hard and over an extended period of time to get our van repairs covered. He didn’t give up, forget about us, or stop working until the job was done. Thank you Lukas!
EFG is a great company to work with! Blake was extremely pleasant to work with! The whole process (which for other companies can be dreadful) was very smooth and seamless. Keep up the great work Blake!