December, 2021
Customer Service was fantastic, responsive, and most of all caring. I’ve been having many issues with my car and the dealership that “fixed” it. I contacted EFG for reimbursement per the terms of my warranty. Chris Pepperling (in claims) went above and beyond to help me, contacted the dealership directly, and kept me informed as promised. As a result of his persistence & good faith, I will be receiving reimbursement for the costly repairs to my vehicle. As a single mother, especially this time of year with the holidays & winter coming, this is more helpful than I can even put into words. On behalf of my daughter & me, I would like to thank EFG Companies & more importantly Chris Pepperling for the help & attention I received in this matter. It’s greatly appreciated. Thank you so much!
