I purchased a used Ford F-150. After only 3 weeks of having my truck, I had to put it in the shop and file a claim with EFG. Needless to say, I was very upset to find out from the dealership that the truck needed a new motor. I was so mad and frustrated not understanding why I was sold a truck with a bad motor. B.W., my claims adjuster, was so helpful. He went above and beyond what I expected. Thank you B.W. for all of your help in getting my claim approved to fix my truck.