I have been with EFG for almost a year now and found them to be very customer oriented. I have both my cars (Sienna Van and Lexus RX450H) covered for extended warranty. The claim process was seamless the first time around where I did not even have to talk to them. The Toyota dealer handled everything directly. The second time, around there was a confusion on the DVD player equipment having been an OEM part, which after clarification was covered as well. I have already recommended them to my friends.