Kay M.
July, 2020
Lucas and Al have amazing customer service skills! Both of them went above and beyond on the phone with me while explaining all of the details that I asked for. Thank you to both of them!
Bonnie M.
July, 2020
I’m providing this review for Chris Tyner, Director, he stepped up to the plate to assist my husband and I when we were having some challenges dealing with EFG a warranty we inherited with the purchase of our home. Chris has answered my calls every time, provided me details of all next steps, did not let me hanging and most importantly provided exceptional Customer Service!! My background is call center customer service. I am all to familiar with the challenges of call volume and results. Chris is a true asset, knowledgeable, accountable and made us happy. What more can you ask for… Thank you Chris very much! Much success in your future!
Mike S.
July, 2020
One of the best, if not THE best, aftermarket warranty companies I have dealt with. Quick response, professional service and quick turnaround times on payments. Highly recommend. Special kudos to Joe Blakely!
Shirley M.
June, 2020
I called for follow-up with a plumbing claim and Chris Tyner was extremely helpful. He was very thorough as far as explaining some clarifying questions I had about the plumbing claim. He provided me with a specific number for the claim. I had questions about my home warranty, he provided concise and helpful information. He was extremely polite and patient. His demeanor toward me was of someone willing to inform me on my warranty and what it all meant. I am very thankful he was the person that answered my call. Thank you Chris.
Christopher H.
May, 2020
I truly believe there are good companies and good people in this world, and Chris Pepperling and EFG are just that. My transmission went out at the very end of my warranty (miles), without me knowing it was failing for a while. I was having some back and forth because of the miles and the coverage, but Chris stepped into the middle of it and made it right. At first it was not going to be covered but Chris made it happen and now my transmission will be replaced under warranty. In good faith, Chris made this happen and I can’t express enough how appreciative my family and I are for this. Thank you so much. I will for sure be getting another EFG warranty on my next car purchase down the road.
Max K.
April, 2020
I actually work for the Lexus dealership and had to call in a claim for one of my customers. I had GREAT customer service and NO PROBLEM making claim with the warranty company. Choose this as your extended warranty for your vehicle. Never have I seen a company like this before.
Danish G.
April, 2020
My mini van needed some work. I took it to the dealer and they processed the claim without my involvement. As a customer, it was totally worry free. I am glad that I purchased the warranty for my used mini van.
Justin C.
April, 2020
Lukas worked hard and over an extended period of time to get our van repairs covered. He didn’t give up, forget about us, or stop working until the job was done. Thank you Lukas!
Jorge F.
March, 2020
EFG is a great company to work with! Blake was extremely pleasant to work with! The whole process (which for other companies can be dreadful) was very smooth and seamless. Keep up the great work Blake!
Katelyn S.
March, 2020
As someone on the professional side of this — I definitely recommend. EFG is quick, professional, easy to work with. Dave S. was especially helpful and courteous. Looking forward to work with y’all again! Thank you!
