We are right at the end of our warranty period. We got good service on a major transmission repair about a year ago. Then just recently, we had a radiator, and then its thermostat housing replaced in two visits. A faulty O.D. switch was also replaced, This vehicle is a 2007 Ford Explorer XLT. The policy has truly helped us have a beneficial experience with this aging rig. While it worked out in the end, this Co. could have simply replaced our tranny with a factory rebuilt one, for the same cost as the drawn out repairs to the O.E.M. one. Then the rebuilt’s own warranty would go anywhere. As it is, we only have a Ford shop warranty from one dealership, situated between our home town and Seattle, when the transmission lost all of its fluid, as we drove over to a Seahawk’s Game. There is a tight limit on the miles covered by towing, and Washington State can be pretty empty between Ford Dealerships. I will still purchase a new policy, if available, on our next trade up.
My name is Joe Saunders, I have been in the automotive industry for well over 25 years, covering all aspects of the field. I have recently started at EFG companies about a month ago, and I am in pure amazement with this company, administration and people that I work with on a daily basis. My quality of life, not only for myself, but for my family as well has improved 110% from where I was at just a short month ago. The management team and co-workers are happy to see you walk in from day one, nobody is ‘out to get you’ or ‘having to fight for work, with all of the drama that comes along with it’. I feel as if I’m a family member when I come to work everyday!!! My life is headed in the direction that I want for myself and my family thanks to EFG companies. THANK YOU EFG!!!
I got the number from the dealership I bought my used car from. All I had to do was give it to the dealership I took my car to when I had an issue and it was all handled.
My experiences with MAPS have been excellent. The dealer calls for coverage verification, and the service is performed. I have had no complaints with the service.
I took my car in for a routine service and oil change. At which time, I was informed that there were a few problems that needed addressed. I was completely overwhelmed because financially I was not prepared for extra repairs. Thankfully, a couple were covered so I was able to have those fixed immediately. Thanks to EFG it was quick and almost painless.
I have been with EFG for almost a year now and found them to be very customer oriented. I have both my cars (Sienna Van and Lexus RX450H) covered for extended warranty. The claim process was seamless the first time around where I did not even have to talk to them. The Toyota dealer handled everything directly. The second time, around there was a confusion on the DVD player equipment having been an OEM part, which after clarification was covered as well. I have already recommended them to my friends.
I went in for a simple oil change and was soon told of other problems they discovered. Thankfully a bill that was going to be almost $900.00 ended up just a little over $300. Still much more than originally expected but happy my car was safe and it was a little easier to handle.
I work as a CSR at EFG. My experience here has been great. The management, environment and atmosphere is enough to keep you loving this place. I have only been here for a little over a month and it already feels like home. They give you enough to succeed. I have already received three certificates from sales and call center training. The knowledge you learn of this job can be used for a life time. I enjoy the challenging atmosphere and look forward to a long term commitment with EFG.
I have been with EFG now since July. I have found that the people here are so family oriented, upbeat, caring and strive to be better than every other company in our business group. I haven’t worked with any other warranty company before this but have lots of friends that do. As we compare stories about our work place it makes me realize that the decision that I made to choose this company over the many others, WAS the best choice and best company. To many years with EFG! Thank you for the opportunity to be part of your family!!!