My heart dropped when my wife told me our air conditioner in our van stopped working! One week before our vacation in the summer. Then when the service tech told us the compressor was out and I thought for sure we would have to cancel the trip. Then the Tech said we just need to pay the copay and the warranty would cover the rest. Soooo Glad we are customers. Dealership took care of everything. Saved our vacation. Thank you!!!!
After 2 claims, my experience has been exceptional. Wish I could say the same for the vehicle. Thanks.
We are right at the end of our warranty period. We got good service on a major transmission repair about a year ago. Then just recently, we had a radiator, and then its thermostat housing replaced in two visits. A faulty O.D. switch was also replaced, This vehicle is a 2007 Ford Explorer XLT. The policy has truly helped us have a beneficial experience with this aging rig. While it worked out in the end, this Co. could have simply replaced our tranny with a factory rebuilt one, for the same cost as the drawn out repairs to the O.E.M. one. Then the rebuilt’s own warranty would go anywhere. As it is, we only have a Ford shop warranty from one dealership, situated between our home town and Seattle, when the transmission lost all of its fluid, as we drove over to a Seahawk’s Game. There is a tight limit on the miles covered by towing, and Washington State can be pretty empty between Ford Dealerships. I will still purchase a new policy, if available, on our next trade up.
My name is Joe Saunders, I have been in the automotive industry for well over 25 years, covering all aspects of the field. I have recently started at EFG companies about a month ago, and I am in pure amazement with this company, administration and people that I work with on a daily basis. My quality of life, not only for myself, but for my family as well has improved 110% from where I was at just a short month ago. The management team and co-workers are happy to see you walk in from day one, nobody is ‘out to get you’ or ‘having to fight for work, with all of the drama that comes along with it’. I feel as if I’m a family member when I come to work everyday!!! My life is headed in the direction that I want for myself and my family thanks to EFG companies. THANK YOU EFG!!!
I got the number from the dealership I bought my used car from. All I had to do was give it to the dealership I took my car to when I had an issue and it was all handled.
My experiences with MAPS have been excellent. The dealer calls for coverage verification, and the service is performed. I have had no complaints with the service.
I took my car in for a routine service and oil change. At which time, I was informed that there were a few problems that needed addressed. I was completely overwhelmed because financially I was not prepared for extra repairs. Thankfully, a couple were covered so I was able to have those fixed immediately. Thanks to EFG it was quick and almost painless.
I have been with EFG for almost a year now and found them to be very customer oriented. I have both my cars (Sienna Van and Lexus RX450H) covered for extended warranty. The claim process was seamless the first time around where I did not even have to talk to them. The Toyota dealer handled everything directly. The second time, around there was a confusion on the DVD player equipment having been an OEM part, which after clarification was covered as well. I have already recommended them to my friends.
I went in for a simple oil change and was soon told of other problems they discovered. Thankfully a bill that was going to be almost $900.00 ended up just a little over $300. Still much more than originally expected but happy my car was safe and it was a little easier to handle.