We’re here to help! Below are 4 QUICK TIPS.
First, as a contract holder, we want to make sure you are logging in to the correct section of our website. Please create your account and login here.
If you recently purchased your VSC, your contract could still be making its way from the dealership to our system, and can take up to 14 days to process at the dealership. Please mark your calendar to visit us again in two weeks and add the contract then. Once it’s in our system, you will see it associated with your online account on our website.
For auto or motorcycle contracts, please note that a VIN is required (not your contract number), and the VIN you enter must match the first and last name on your contract in order to add your VSC to your online account.
If there are two names on your contract, both names will need to be entered during registration with a “/” between each first name and last name.
SPACESFor example, for a contract under John Smith and Janet Jones:
SPACESFirst Name: John/Janet
SPACESLast Name: Smith/Jones
Usually, you can find your VIN listed on your automotive insurance card. Also, the VIN can be found by looking at the dashboard on the driver’s side of your vehicle. Tip: stand outside the vehicle on the driver’s side and look at the corner of the dashboard where it meets the windshield. If the VIN cannot be found there, open the driver’s side door and look at the door post (where the door latches when it is closed).
On the “Manage My Contract” page, click “Forgot Password”. Provide the email address that you used to register for an account, and answer the security question presented. An email will be sent to you with a temporary password.
First, you will need your VIN (for vehicle service contracts) or your home warranty contract number. Then, click on “Missing a Contract” and complete the form. If your contract still doesn’t come up, give us a call at 972-445-8341 and we can help.
If you are a new customer, your contract might not yet appear in your online account, as they can take up to 14 days to process. If so, please mark your calendar to visit the website again in 2 weeks to finish your account set up!
This is the total amount that has been paid on your claim to date, and includes the amount paid to the repair shop, the inspector, and any other costs that comprise your total approved claim amount.
As the owner of an auto repair shop (Butler Automotive), I deal with a lot of different vehicle warranty companies. None have been as courteous and easy to deal with as these guys here. Most are looking for any w...
I am an advisor at Max RPM Motorsports and had a warranty claim with a X5. Filing warranty claims is never an easy process and they usually want to nickel and dime you on everything. Luckily enough Joe Blakley ma...
Lukas was amazing and made it very simple, fast and made sure my customer had coverage for all of his concerns. What a great company to recommend to my customers for extended warranty coverage! Kudos! Keep the go...
I talked with representative Al, he was great to deal with. Very professional and prompt with getting repairs for their customers taken care of! Great company to deal with.
I'm a service advisor and I called in to have a claim considered for approval on behalf of a mutual customer. My Experience with Paul Castle, was by far the best interaction that I've ever had with any extended w...
Great company to deal with! I work at a dealership. Submitting a claim and getting somebody to answer phone was a breeze! Eric h. had great customer service along with everybody else involved in the claim process...
So glad I tacked this on to my loan w/ San Francisco Federal Credit Union when I purchased a (lousy) replacement vehicle--Chrysler! Transmission defective at about 20K miles and only 3 years old! Back doors stopp...
Lucas and Al have amazing customer service skills! Both of them went above and beyond on the phone with me while explaining all of the details that I asked for. Thank you to both of them!
I’m providing this review for Chris Tyner, Director, he stepped up to the plate to assist my husband and I when we were having some challenges dealing with EFG a warranty we inherited with the purchase of our h...
One of the best, if not THE best, aftermarket warranty companies I have dealt with. Quick response, professional service and quick turnaround times on payments. Highly recommend. Special kudos to Joe Blakely!