We’re here to help! Below are 4 QUICK TIPS.
First, as a contract holder, we want to make sure you are logging in to the correct section of our website. Please create your account and login here.
If you recently purchased your VSC, your contract could still be making its way from the dealership to our system, and can take up to 14 days to process at the dealership. Please mark your calendar to visit us again in two weeks and add the contract then. Once it’s in our system, you will see it associated with your online account on our website.
For auto or motorcycle contracts, please note that a VIN is required (not your contract number), and the VIN you enter must match the first and last name on your contract in order to add your VSC to your online account.
If there are two names on your contract, both names will need to be entered during registration with a “/” between each first name and last name.
SPACESFor example, for a contract under John Smith and Janet Jones:
SPACESFirst Name: John/Janet
SPACESLast Name: Smith/Jones
Usually, you can find your VIN listed on your automotive insurance card. Also, the VIN can be found by looking at the dashboard on the driver’s side of your vehicle. Tip: stand outside the vehicle on the driver’s side and look at the corner of the dashboard where it meets the windshield. If the VIN cannot be found there, open the driver’s side door and look at the door post (where the door latches when it is closed).
On the “Manage My Contract” page, click “Forgot Password”. Provide the email address that you used to register for an account, and answer the security question presented. An email will be sent to you with a temporary password.
First, you will need your VIN (for vehicle service contracts) or your home warranty contract number. Then, click on “Missing a Contract” and complete the form. If your contract still doesn’t come up, give us a call at 972-445-8341 and we can help.
If you are a new customer, your contract might not yet appear in your online account, as they can take up to 14 days to process. If so, please mark your calendar to visit the website again in 2 weeks to finish your account set up!
This is the total amount that has been paid on your claim to date, and includes the amount paid to the repair shop, the inspector, and any other costs that comprise your total approved claim amount.
Customer service with our Vehicle Service Contract was excellent every step of the way. They covered towing, repair, and rental car efficiently and without hassle, and sent us our check within days, not months.
EFG was very informative!
These people are absolutely amazing. I was trained by the amazing Dave Gibbs, and never have I experienced a better learning environment. He was fun, entertaining, and very informative. I would do it all over aga...
Wonderful experience!!
In my experience as an F&I Manager, you never stop learning. The training I received from EFG Companies was refreshing and helpful. I learned a few great closing tools to use and it was a very enjoyable class. I ...
Excellent company. They provide the best products for customer care after the purchase of your vehicle. Their training is second to none. I would definitely suggest them for your dealership!
I have been in the car business for over 11 years and have bought at least that many vehicles in that time. I have never purchased an extended warranty, Until Now! This has been the only vehicle service contract ...
The EXPERIENCE and TRAINING was awesome! Thanks again EFG!!!!
ECG is a professional company and understands the client's needs. Thank you EFG for your great customer service!
I have been working with EFG for well over 20 years and they have always been great to deal with. Thanks for all the hard work and here's to another 20!
