Q. Why do I need maintenance records?

Regularly scheduled maintenance is a contractual requirement as stated within the “Your Obligation” section of your contract. Maintaining these records is the best evidence in supporting that you are adhering to your Vehicle’s manufacturer maintenance recommendation. Most maintenance records can be obtained by simply going back the service center that performed the maintenance and requesting a copy. You will need your VIN number from the vehicle and possibly some form of identification, like your driver’s license. Your contract excludes benefits on any damage caused by a lack of recommended maintenance as some major mechanical failures can be contributed to not performing regularly scheduled maintenance within the time and mileage limits required.

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