Q. I paid for a repair and want to know if and how I can be reimbursed?

All contracts require that any repairs be approved in advance by EFG. Simple repairs needed outside of our normal business hours where prior approval was not available can be reviewed for reimbursement consideration. The mechanical breakdown must be due to a failure of a covered part based on your contract and there can be no listed exclusions that apply. A simple repair is defined as requiring 2 hours or less of labor time to complete for a covered part.

Please fax your invoice and receipts to 972-445-8381, Attn: Claims, No prior approval. Please include an explanation of what occurred along with the repair shop’s invoice. It must include your contract number, vehicle identification number, the date and odometer reading with an itemized listing of all parts and labor. Be sure to include your personal contact information as well.

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