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For Dealers
Dealers & Agents – Volume 1
Dealers & Agents – Volume 2
Dealers & Agents – Volume 3
Dealers & Agents – Volume 4
Dealers & Agents – Volume 5
Dealers & Agents – Volume 6
Dealers & Agents – Volume 7
Dealers & Agents – Volume 8
Dealers & Agents – Volume 9
Dealers & Agents – Volume 10
Dealers & Agents – Volume 11
Dealers & Agents – Volume 12
Top-Tier Agents Wanted
For Financial Institutions
Credit Unions
March 9, 2017 – Online Reviews and Compliance
Lenders – Volume 1
Indirect Lenders
February 22, 2017 – The Rat Race is On
Lenders – Volume 2
February 7, 2017 – Reducing the Cost of Compliance
Lenders – Volume 3
December 8, 2016 – A Revolution is Coming
Lenders – Volume 4
November 14, 2016 – CFPB – A Year in Review
Lenders – Volume 5
October 13, 2016 – Keep On Keeping On
Lenders – Volume 6
October 5, 2016 – Eating an Elephant One Bite at a Time
Lenders – Volume 7
September 15, 2016 – Making Prime Hay with Pre-Owned Financing
Lenders – Volume 8
September 1, 2016 – Balancing the Scales
Lenders – Volume 9
July 28, 2016 – The Greate Debate: Increase Your Indirect Auto Loan Volume
Lenders – Volume 10
June 28, 2016 – The Great Debate: To Take Action Or To Wait
Lenders – Volume 11
June 8, 2016 – Lender, Dealer and Consumer Needs Aligned
Lenders – Volume 12
May 26, 2016 – Subprime Storm Clouds on the Horizon
Lenders – Volume 13
Lenders – Volume 14
March 31, 2016 – Don’t Let Delinquency Keep You Down
March 25, 2016 – Invest in Your Success
March 3, 2016 – When One Door Closes, Another Opens
February 18, 2016 – Flat Auto Sales Doesn’t Equal Flat Loan Volume
January 21, 2016 – If Your Customer Can’t Pay, You Will!
January 7, 2016 – Don’t Let Interest Rates Dictate Your Loan Volume
December 3, 2015 – Staying Vigilant on Compliance
October 15, 2015 – Prepared for F&I Product Compliance?
September 30, 2015 – Are You Taking Advantage of the Domino Effect?
September 4, 2015 – Bubble, No Bubble? It Doesn’t Matter
August 20, 2015 – Are You Appealing to Millennials?
August 4, 2015 – The Supreme Court Upholds Disparate Impact. Now What?
July 9, 2015 – Consumer Communication
June 10, 2015 – Embrace Change
May 19, 2015 – Capitalize on Consumer Needs
May 6, 2015 – Are F&I Products Part of Your Profit Mix?
April 2, 2015 – Does Your Market Expansion Goal Look Like A Mirage?
February 25, 2015 – Profit Control with Consumer Protection Products
January 29, 2015 – Compliance 101 Cohesion is Crucial
January 14, 2015 – Stay Ahead of the Pack!
December 11, 2014 – How Are You Balancing Profitability vs Risk?
November 12, 2014 – How Are You Leveraging Subprime Market Trends?
October 16, 2014 – Long Sales & F&I Processes are a Pain Point for Dealers
September 18, 2014 – Dealing with Delinquency
September 3, 2014 – Keep them Doggies Rolling
August 14, 2014 – Overcome Consumer Perceptions and Increase Auto Loan Volume
July 18, 2014 – Position Your Dealership Partners to Overcome Compliance Costs
Feeling the Warm & Fuzzies from Consumers Yet?
Are You Prepared for Longer Terms and Higher Payments?
Do You Know How to Turn Used Vehicle Sales into Increased Loan Volume?
Move Beyond the APR Rat Race
Are You Prepared for When the Market Turns?
The Market is Booming – Get Your Piece of the Pie
Longer Terms Don’t Have to Equal Larger Risks
Let the Good Times Roll
Take Advantage of Today’s Stable Auto Loan Market
How are You Helping Your Dealership Clients Capitalize on Increased Traffic?
Providing Tangible Value Puts You Miles Ahead of the Competition
Consumer Confidence Plunges While Subprime Auto Sales Rise Download Research
An F&I Manager’s Needs-Based Audience
All Signs Point to Expansion in the Subprime Market!
Money Matters: Equip to Flip
The Impact of Gen Y
Who is Sitting Across from Your F&I Manager?
For Original Equipment Manufacturers
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John Pappanastos
CEO and President
Rick Christensen
Chief Risk Officer
Eric Fifield
Chief Revenue Officer
Susan Jewell
Human Resources Director
Neha Parikh
Chief Financial Officer
Jennifer A. Rappaport
Chief Operating Officer
Mark Rappaport
President, Diversified Solutions
Joe Vide
Chief Information Officer
Christopher Browne
Vice President, Acquisitions
Victor DiBlasi
Director, Platform Development
James Colman
Regional Vice President, Dealer Services
Jay Gordon
Regional Vice President, Dealer Services
Jay Hartmann
Vice President, Operations
Brien Joyce
Executive Vice President, Specialty Services
Scott Kaskocsak
Executive Vice President, Dealer Services
Andy Kennedy, CPA
Vice President, Controller and Treasurer
Lauri Luckey
Vice President, Marketing Services
Adam Ouart
Sr. Vice President, Agency Services and Powersports
Tom Rubadue
President, Product Development
Jared Sutherland
Vice President of Sales, Diversified Solutions
Glenice Wilder
Vice President, Training and Inside Sales
EFG Client Success Stories
Hyundai Assurance
Vicars Powersports
Bob Moore Auto Group
AM Companies
Cantrell & Associates
Conklin Automotive Group
Davis Moore Automotive Group
EagleRider Motorcycles
Hub Hyundai Mitsubishi
Long of Chattanooga
Moritz Automotive Group
Mountain View Nissan
Novak Motors
Nyle Maxwell Family of Dealerships
Ron Marhofer Auto Family
Star Cars of Abilene
SWBC
MotoLease
Northwood University
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Client Connect
EFG Video Library
#JPSaid – John Pappanastos on Upcoming Changes in the Auto Industry
Switching to EFG is EASY!
WALKAWAY Dealer Benefits
We Couldn’t Be Happier With EFG
MAP Dealer Benefits
EFG Increased Our PVR By 32%
MVP Dealer Benefits
EFG Pushed Our Numbers Up
Signature Finish Elite Dealer Benefits
50% Increase in PRU
Drive Forever Worry Free Dealer Benefits
32% Increase in VSC Penetration
MAP Electric Vehicle Dealer Benefits
EFG Offers Talent, Strategy and Expertise
WALKAWAY Powersports Dealer Benefits
F&I Development With EFG
EFG Drive Portal Benefits for Your Business
EFG Delivers Top Performers
EFG Client This is Why We Do Business with EFG
EFG is Our Partner in Profit
EFG Companies: Dollars in the Making
EFG Increased Our Service Drive Traffic
WALKAWAY Protection for Automotive Financing
Professionalism In Reinsurance With EFG
WALKAWAY Powersports Showroom Video
Greater Reinsurance Visibility with EFG
WALKAWAY Consumer Testimonial
GAP
EFG Limited Lifetime Powertrain Warranty
EFG Client: EFG is the Sole Reason for our Results
EFG Verified Ride Certified Pre-Owned
MVP Prepaid Maintenance
Signature Finish Appearance Protection
Signature Finish Dent Protection
Signature Finish Tire & Wheel Protection
MAP
Best ReGuards Vehicle Protection
Power X2 Powertrain Protection
Powersports CPO Protection
Powersports Pre-Paid Maintenance
Million Mile
GAP for Powersports
Powersports T&W Protection
Powersports Roadside Assistance
Bike Protection
Personal Watercraft Protection Showroom Video
XTreme
Driver’s Advocate Dealer Benefits
MPOWER: Create Compelling Offers for Borrowers
MPOWER+ Vehicle Protection
General Manager: EFG’s People Make the Difference
CFO: EFG Cares About the Dealership as a Whole
Finance Director: EFG is Always Accessible and Available
General Manager: EFG Backs Up What They Say They’re Going to Do
Finance Manager: Our PRU is Up and Aftermarket Sales are Through the Roof!
General Manager: EFG Gives Us a Huge Competitive Edge
Finance Manager: EFG Provides Great Service All the Way Around
Service Director: EFG Helps My Service Staff be More Efficient
Finance Manager: EFG Makes My Job Easier
Finance Director: EFG Has the Best Products Out There
General Manager: EFG is the Sole Reason Our Numbers Have Skyrocketed
EFG Serving Top-Tier Agents
This Class is Amazing!
This Class is Much More in Depth!
EFG is Committed to My Success!
EFG Has Taught Me so Much!
I Learned More on Closing Techniques Than Ever Before
EFG’s Training is Customer Oriented
Sales Professional: This continuing education will fulfill everything I will need in the future
Finance Manager: EFG increased my knowledge from start to finish
Product Specialist: EFG training is eye-opening!
EFG’s Training is Thorough
I Learned How I Could Better Serve My Customers
Valuable Lessons, Amazing Techniques
Building Value in Our Products
The Importance of Flow
EFG’s Training is Fantastic!
Building My Confidence
More Competence and More Confidence
Mistake #1: NOT the Best APR
Mistake #2: Loan Hungry
Mistake #3: Inconsiderate
Mistake #4: Not Putting My Needs First
Mistake #5: Time
Mistake #6: Wasting My Time
Mistake #7: Get with the Times!
Mistake #8: Denial Happy
Signature Finish Elite Appearance Protection
Driver’s Advocate for Consumers
EFG MPOWER: Loan Volume Success
EFG Careers & Culture
Career Opportunities
Join a Dream Team
EFG Awards
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Reinsurance Accounting Manager
Automotive Performance Coach
Employee Testimonials
Amy Fritz
Brien Joyce
Olivia Head
EFG Thought Leadership
EFG Press Room
EFG Clients Receive Dealer of the Year Award and 2017 Pacesetter Awards
EFG Companies Launches MAP
®
Electric Vehicle Protection Exclusively for EV Customers
EFG Executive Publishes Book Advising Business Professionals on Reaching Goals
EFG Spearheads F&I Choice with Signature Finish Elite Appearance Protection
EFG Predicts Increased Focus on F&I and Service Drive to Foster Customer Loyalty
EFG Companies Launches Innovator of the Year Award-Winning Products
EFG Companies Cautions Retail Automotive Dealers, Lenders and Partners to Maximize Data Security Measures
EFG Companies Scores a Clean Sweep with Four Stevie
®
Awards
EFG Companies 3x Winner of Nifty 50 Product Award with 1,000,000 Mile Limited Powertrain Protection
EFG Companies’ National Consumer Research Reveals Keys to Increasing eLead Conversions
EFG Companies’ CEO John Pappanastos Delivers Northwood University Commencement and Receives Honorary Doctorate
EFG Companies Adds Talent to Nationally Award-Winning Field Team
EFG Companies Warns Dealers to Embrace Industry Paradigm Shift
EFG Companies Announces Training Graduates Contribute $205K in Additional F&I Revenue Per Year
EFG Companies Wins Three Gold, Two Silver National Stevie
®
Awards
EFG Companies Announces F&I Client Satisfaction Research, Auditor Performance Results
Nationally Award-Winning
DRIVE
Technology from EFG Companies Celebrates Five Years, 3.5 Million Transactions
EFG Companies Launches Customizable Maintenance Plan to Boost Customer Retention
EFG Companies Maximizes Independent and Powersports Dealer Profitability with Proprietary Virtual F&I Model
EFG Companies 1st Administrator of Size to Provide Dealers with Automatic Claims Approvals through Self-Adjudication Technology
EFG Companies’ Leaders Share Insights at Upcoming Industry Events
EFG Launches Certified Motorcycle Program Enabling Dealers to Capture Greater Share of Wallet
Texas Professional Insurance Agents Selects EFG Companies As Its Ancillary Products Partner
EFG Companies and NAMAD Announce Northwood University Scholarship
EFG Companies Launches a New Product for Insurance Agents to Generate Significant Commissions
Northwood University and EFG Companies Join Forces to Shape Future Retail Automotive Leaders
Simplicity Vehicle Protection Gives Insurance Agents Ability to Sell to 33 Percent More Consumers
EFG Announces Number One National Ranking
New Simplicity Repair Protection Provides Insurance Agents Another Way to Fight the Squeeze
MotoLease Selects EFG Companies as Their Premier Product Provider
National ASE Institute Awards EFG Companies Blue Seal of Excellence
New Power x2 Product Doubles the Benefits of a Manufacturer’s Powertrain Warranty
EFG First Product Provider to AFIP Certify Entire Field Services Team
EFG Positions Independent Dealers to Capture Greater Share of Wallet
EFG Companies First F&I Product Provider to be Certified as a Center of Excellence by BenchmarkPortal
EFG and AFG Partner to Expand Balloon Financing with DrivingSense
EFG Companies: Are You Frustrated with CFPB’s Compliance Guidelines?
EFG Companies Receives National Recognition for Holistic Approach to Customer Service and Client Development
EFG Companies Takes Home the Gold at the Stevie
®
Awards Once Again
EFG Companies Enables Dealers to Achieve Greater Compliant Profitability with Common Sense Compliance®
BenchmarkPortal Names EFG Companies a Center of Excellence for Three Years in a Row
EFG Predicts Tighter Credit, Continued Focus on Compliance for F&I in 2017
EFG Companies Launches 1,000,000 Mile Limited Powertrain Protection
EFG Companies and Northwood University Announce F&I Innovator of the Year Competition Winner
EFG Companies Receives Top Client Satisfaction Recognition in National Research Study
EFG Companies Advances Compliance Initiative with Consumer Credit Compliance Certification
EFG Companies Fortifies Dealer and Lender Data Security. Through SSAE 16 SOC 1 Certification
EFG Companies and Northwood University Announce Student Competitors and F&I Mentors in 2016 F&I Innovator of the Year Competition
NAMAD and EFG Companies Announce 2nd Annual Northwood University Scholarship Recipients
EFG Companies and Northwood University Launch 2nd-Annual F&I Innovator of the Year Competition
EFG Companies’ CEO John Pappanastos Spells Out ABC’s of Reinsurance at NAMAD Event
EFG Companies Launches Enhanced Lifetime Wrap Coverage to Complement Drive Forever Worry Free Limited Lifetime Powertrain Protection
Market Response to EFG Companies’ Powersports F&I Expertise Spurs Product and Field Team Growth
EFG Companies Boosts F&I Provider Clout at 2016 American Business Awards
EFG Companies Sole F&I Provider Named Top 100 Call Center by BenchmarkPortal
EFG Companies Names Richard Christensen as New Vice President of Product Development
EFG Companies and F&I Express Expand Digital Solutions for Automotive Dealerships
EFG Companies Named Sponsor of 2016 Powersports Business Power 50 Dealer Awards Program
EFG Companies Pushes the Industry Again with Technology Innovation
MotoLease and EFG Companies Expand Successful Select Guard Partnership
EFG Companies Hits Trifecta at the Stevie® Awards Once Again
EFG Companies Tapped Again as Nifty 50 Product Award Winner with WALKAWAY®
EFG Companies Launches Certified Pre-Owned Program Through National Powersport Auctions
EFG Companies Recognized as a Top 100 Company in One of the Country’s Fastest Growing Markets
EFG Client Davis-Moore Automotive Receives Dealer of the Year Award
EFG Companies and Northwood University Announce F&I Innovator of the Year Student Competitors and F&I Mentors
EFG Companies and Northwood University Announce F&I Innovator of the Year Competition
EFG Companies Names Steve Roennau as Vice President of Compliance
NAMAD and EFG Companies Announce First Annual Northwood University Scholarship Recipient
EFG Companies Has Changed F&I Product Paradigm in the Independent Dealer Space
EFG Companies and Northwood University Tackle Industry Deficit of Reinsurance Knowledge
EFG Companies Recognized as One of the Best Companies in the Subprime Auto Finance Space
EFG Companies Hits the Trifecta at the Stevie® Awards
EFG Companies Selected as 2015 Nifty 50 Product Award Winner
EFG Companies One of the First Hundred to Achieve Consumer Credit Compliance Certification
EFG Offers Incentive to Motorcycle Dealers with Certified Hide™ Challenge
EFG Companies Breaks Tradition Again With The Mileage-Only VSC: MAP My Miles®
Professional Insurance Agents of Tennessee Selects EFG Companies As Its Ancillary Products Partner
EFG Companies Receives Top Client Satisfaction Recognition in National Research Study
EFG Attracts Top Finance and Accounting Executives
EFG Companies: The Industry’s Flat Future is a Rollercoaster
EFG Spearheads Digital Compliance and Data Security in Retail Automotive with SSAE 18 SOC 2 Certification
EFG Companies Brings Home More Gold and Silver at National Stevie® Awards
EFG Companies Re-Launches WALKAWAY® Vehicle Return Protection – Program Proven to Increase Unit Sales
EFG’s New Flagship VSC Increases Penetration up to 15 Percent through 25 Million Term Options
EFG Companies Predicts Lengthy Road to Recovery and Advises Caution for Second Half of 2020
EFG Companies Safeguards Dealers’ Reinsurance Positions and Saves More Than $100,000 Annually Through Formal Fraud Detection Protocols
EFG Companies Announces Former Cox Automotive Executive to Lead Dealer Services Group
EFG Companies Foresees Market Uncertainties, Recommends Flexibility in 2021 Dealer Principals, Agents and Lenders Must Strategically Plan for Revenue Gains
EFG Companies Brings Home Two Golds and A Silver at National Stevie Awards
EFG Companies Delivers New Revenue to Call Centers With Customizable Home Protection Product
EFG Companies Launches Flexible Training Subscription Service, Proven to Boost Dealer Profit and Performance
EFG Companies Adds More Talent to Nationally Award-Winning Field Team
EFG Companies Again Achieves Consumer Credit Compliance Certification
EFG Companies Maximizes Powersports Dealer Cash Flow with New VSC Product for Personal Watercraft
EFG Adds Reinsurance Expert to Senior Team
Retail Vehicle Market Poised for 2022 Upside with Early Supply Chain Impacts
EFG Hits Digital Compliance and Data Security Head On with PCI DSS Certification and SSAE 18 SOC 2 Recertification
EFG Companies Scores Nifty 50 Win for Personal Watercraft Protection
EFG Companies Brings Home Its 10th Gold National Stevie® Award
F&I Sales are On the Upswing at Ron Marhofer Auto Family
EFG Companies Launches Dynamic F&I Product-Generating Technology Enabling Dealers to Capitalize on Market and Consumer Trends
EFG Promotes Finance and Insurance Expert to Senior Leadership
Amid Market Opportunities and Volatility, EFG Companies Recommends a Value-Driven Focus to Drive Revenue
EFG Companies Predicts Hard-Fought Revenue in 2023 Amidst Economic Challenges
EFG Names Industry Leader to Expand Its Training, Compliance and Recruiting Capabilities
EFG Companies Ranked Best Employer in Retail F&I Industry
EFG Expands C-Suite Spearheading Technology Innovation to Support Industry Evolution
EFG Adds National Accounting Expert to Senior Leadership Team
EFG Companies Launches F&I Profit Guarantee; Puts Money Where Its Mouth Is
EFG Companies Competes on Global Stage; Wins 12th Gold Business Award
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Q. I’ve had a mechanical breakdown. How do I start a claim?
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Q. I’ve had a mechanical breakdown – who will tow the vehicle?
Q. How do I get a rental car?
Q. Who is going to pay the shop for the repair and how?
Q. I paid for a repair and want to know if and how I can be reimbursed?
Q. Do you pay for all the parts and all the labor?
Q. Why do I need maintenance records?
Q. Who approves diagnosis and/or teardown on the repair?
Q. Why did we deny or not cover a repair?
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Q. How do I start a claim with EFG?
Q. Where do I send claim documents or payment invoices – by email or FAX?
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Q. Where do I find my VIN?
Q. I forgot my password.
Q. My contract is not listed in my account.
Q. What does “Paid Amount” mean in my Claim Status?
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